Ai88 believes that online entertainment should remain fun, in control, and safe. We provide a range of self-control tools, practical guides, and support resources to ensure every gaming session stays positive — because your well-being is our priority.
For most people, playing on a platform like ai88 is a way to relax, have fun, and enjoy their leisure time. However, we recognise that without proper control, this activity can turn into something harmful.
That is why ai88 is more than just a gaming platform — we are a responsible partner. We provide the tools, information, and support you need to make smart decisions every time you log in. Our goal is simple: keep you entertained without compromising your daily life, finances, or relationships with the people you care about.
Responsible gaming does not mean you cannot fully enjoy our platform. It means you play mindfully — knowing your limits, understanding the risks, and always putting your well-being above everything else.
Always remember: Online gaming is for entertainment purposes only. The money you use to play should only be money you can afford to lose without affecting your daily needs and those of your family.
All self-control tools can be activated directly from your account settings.
We implement six core approaches that ensure every ai88 member can enjoy the platform in a safe, transparent, and supportive environment.
Every registration goes through a thorough KYC process. We ensure that only individuals aged 18 and above are permitted to use the ai88 platform. Identity documents are carefully verified before an account is fully activated.
Set daily, weekly, or monthly deposit limits; loss limits; session time limits; and cool-off periods — all accessible directly from your account settings without needing to contact customer support.
If you feel you need a longer break from gaming, ai88 offers self-exclusion options of 30 days, 90 days, 6 months, 1 year, or permanently, according to your needs.
The ai88 platform automatically notifies you of the time spent in a single gaming session. Periodic reminders are sent so you always stay aware of the time you have spent.
Every member can view a full statement of gaming activity, deposits, withdrawals, and losses over any time period. This transparency helps you make an objective assessment of your gaming habits.
The ai88 customer service team is trained to identify signs of problem gambling and provide initial guidance. We also provide links to professional support organisations where needed.
Answer the questions below honestly. This assessment is not a clinical diagnosis, but it can help you identify patterns that may warrant closer attention early on.
Self-Assessment Questions
If you answered "Yes" to 2 or more questions, we encourage you to reach out to the ai88 support team or refer to the professional help resources listed below.
Gambling problems rarely appear overnight. They usually develop gradually. Recognising the early warning signs is key to getting help at the right time.
Starting to borrow money to play, frequently transferring savings into your gaming account, or feeling financially strained after long gaming sessions.
Repeatedly playing longer than originally intended, neglecting work or family responsibilities due to gaming, or hiding your playing time from others.
Experiencing depression, excessive anxiety, or sleep disturbances related to gaming; feeling distressed when not playing; or using gaming as an escape from life's problems.
You play within a set budget, stop when you reach your limit, enjoy gaming purely as entertainment, and are not emotionally or financially affected when you experience losses.
All these tools are available free of charge to every registered member. You can activate, modify, or review these settings at any time through your account settings page.
Set the maximum amount you can deposit into your ai88 account within a daily, weekly, or monthly period. Once the limit is set, the system will automatically decline any deposit that exceeds it. Limits can be reduced immediately, but increases require a 72-hour waiting period for your security.
Set the maximum amount you are willing to accept as a loss within a given time period. Once your losses reach the set limit, the system will automatically block your access to gaming until the next eligible play period begins.
Set a limit on how long you can play in a single continuous session. Once the set time is up, the system will send a notification and ask you to take a break of at least 15 minutes before starting a new session.
Need a short break from gaming? Activate a cool-off period of 24 hours, 3 days, or 7 days. During this period, you cannot log in to the gaming section, but you can still contact customer support or process a balance withdrawal.
For a long-term break, choose a self-exclusion period ranging from 30 days to permanent. During this period, your account will be fully suspended, including access to all games and promotions. Balance withdrawals can still be processed while the exclusion is active.
Activate periodic reminders that display a summary of your current activity — including time spent playing, total amount wagered, and net session results. Reminders appear every 30, 60, or 90 minutes depending on your preference.
How to Access: Log in to your ai88 account → Click the profile icon at the top right corner → Select "Account Settings" → Navigate to tab "Responsible Gaming". All of the tools above are available there and can be configured in under 2 minutes.
Here are some best practices recommended by ai88 to ensure your gaming experience remains enjoyable and does not negatively impact your daily life.
If you or someone you know needs help with a gambling problem, the following resources are available in Malaysia to provide the support you need.
A free 24-hour counselling service by the Malaysian Ministry of Women, Family and Community Development. Emotional support, counselling, and case referrals are available.
15999A voluntary organisation providing emotional support to those feeling distressed, including addiction-related issues. Services are confidential and non-judgmental.
03-7627 2929A peer support group for those struggling with gambling addiction. Regular meetings are held at various locations across Malaysia in complete confidence.
Peer SupportHospital Bahagia Ulu Kinta and other public hospitals across Malaysia provide psychiatric treatment including addiction recovery programmes at minimal or no cost.
Clinical TreatmentThe ai88 support team is available 24/7 via live chat. We can help you activate limits, process self-exclusions, or refer you to professional help resources.
24/7 Live ChatFor responsible gaming issues that require more careful and confidential handling, you can contact our dedicated team. We respond within 24 business hours.
[email protected]